Your licenses can be found on your account page. On this page you will find a list of your most recent orders and latest downloads. If you need to view all available downloads and licenses you can use your account’s downloads page to view the full list and quickly access the files associated with the […]
Account
How do we secure your information?
We use SSL and never store your credit card information. Our payment gateway does not allow us to store any of your financial details, this makes it impossible for any potential attacks on our servers to result in your financial details being disclosed. We will never share your personal details with any outside third party […]
My order is under another email?
If you have ordered through a purchasing department or another person you may not have access to the email we have on file for the order. Since our licensing and download system is directly tied to this email it will be required that we migrate these licenses to your account. To do this simply send […]
How do I get updates on a order?
To view your order status, you can login to your account and check the status of your order. Also you can send us an email at orders@duo3d.com or contact us to get the order updates.
How do I update my password/profile?
To update your account profile please visit your account settings page here: https://duo3d.com/account/profile
