We declare the shipment properly as a commercial transaction, this may cause an added tax to be paid. The customer is responsible for any interactions with customs. To learn more about our sales terms make sure to review our Terms & Conditions at: http://duo3d.com/terms
Sales
What shipping carriers do we use?
We only use top rated shipping carriers which offer insurance and full tracking services. Here is the current carriers we use to ship orders: Domestic – UPS International – UPS/DHL To learn more about our shipping schedule or shipping cost estimates please visit the Shipping page.
Where can I find datasheets/device specs?
On the product page you can click the “Specifications” tab or the “View Specifications” button. DUO M Specifications DUO MLX Specifications DUO Development Kit Specifications Additionally you can download the product briefs for the DUO M and the DUO MLX below: DUO M Product Brief DUO MLX Product Brief
Do you have any distributors?
We currently do not have any international distributors. We ship direct worldwide from the USA, if your country is available upon checkout and has no known sanctions or import rules, most likely we will be able to ship to your country. If you have any question if we ship to your country contact us directly […]
What payment methods are accepted?
We accept all major credit cards, Paypal and bank transfer. For bank transfers, please send us an email with what you would like to order and we will respond with a formal invoice and bank wire details. After we receive the payment we will process your order and ship out with final invoice. We can […]
How do I place an order?
To place an order, first you must create an account at the following link (https://duo3d.com/account). After you create an account and are logged in, you can go to the Products page and click “Order Now” to buy the product(s) you wish to order. The items you select will be added to your cart and once […]
Do you ship to my country?
We ship worldwide, if your country is available upon checkout and has no known sanctions or import rules it is most likely we will be able to ship to your country. If you have any question if we ship to your country contact us directly at info@duo3d.com.
Does the SDK provide a depth map?
Yes, using the Dense3D API/SDK you can easily generate a depth map from the image data provided by any DUO device. This resulting data can be used in your own application or saved to disk as point cloud files. The Dense3D API provides: – Rectified stereo images – Dense disparity map (d) – Dense depth […]
How do I get updates on a order?
To view your order status, you can login to your account and check the status of your order. Also you can send us an email at orders@duo3d.com or contact us to get the order updates.
How long does it take to ship my order?
Orders ship within 1-2 days directly from our warehouse in Nevada USA. Depending on your location and shipment method it may take anywhere from 1-4 days for delivery using UPS or DHL. In total you should expect to receive your order within 7 business days under normal conditions. To check the status of your order […]
