How do I create a support ticket?

Please make sure you review our Support Articles and FAQs before sending a request as many common questions have been answered and documented. To create a support ticket simply send an email to [email protected] with your issue, we will get back to you within 12-24 hours and sooner if sent within our hours of operation […]

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How do I initiate an RMA?

Before initiating an RMA (Return Merchandise Authorization), please test the device first and review all relevant documentations and FAQs. To initiate an RMA please send an email to [email protected] with your Order Number and reason for return. Include screenshots or photos and provide a full explanation so we can expedite the return/replacement process.

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Where can I download the API/SDK?

All software downloads are available on your Account Page. To access, please login using the email address associated with your order number. If your order was purchased under a different email address please refer to the FAQ: How do I change email?

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Where can I find the documentation?

We provide several points of entry for learning more about our solutions. Our Knowledge Base and FAQs are the best way of getting started. The latest documentation can be found here: http://duo3d.com/docs The documentation is broken up into several key sections and has been formatted for print. Devices Downloads Developers Documentation DUO API DUO SDK […]

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What is the effective range of the DUO?

The DUO M/MLX sensors were purpose built as short range sensor. Depending on specific algorithms and lighting conditions the recommended range of the DUO sensor is 0.23-2.5 meters. This can be extended with a smaller FOV and/or external illuminators as well as using different algorithms/techniques for measuring depth/objects.

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Can I preview the API/SDK?

Yes, we have a public github repository with our SDK samples and API headers. To get started, please review the README.md file on the root of the repository.

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Can I configure the sensors through USB?

Yes, you can configure the sensor parameters through the DUO API. We currently expose the following parameters that can be updated through the Device API: Exposure (%) – Changes the exposure or amount of light per unit area. (Directly tied to framerate) Gain (%) – Boosts the resulting signal (recommended to limit usage as noise […]

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