We offer several types of support plans, below you can find an overview of the tiers and what topics are covered by each tier. Please read our Support Terms for full details and definitions.

I II III
Customer Support Integration Support Project Consultation
Support Topics
All Customers:
– Installation Support
– DUO Installation & Setup
– DUO Hardware Support
– DUO Troubleshooting
– General DUO API Usage
Tier I plus:
– Advanced Device Usage
– Platform Modifications
– Code Compilation/Integration
– Algorithm Consultation
– Advanced API Usage
Tier II plus:
– Project Consultation
– Long Term Support
– Onsite/Remote Integration
– Custom Integration
– System Design
Communication Methods
Email
Public Support Forums
Email/Webchat/Skype
Phone 9AM-9PM PST
Prioritized Ticket Support
Email/Webchat/Skype
Phone 9AM-9PM PST
Prioritized Ticket Support
Contact Details
support@duo3d.com
Response within 12-48 hours
Account Support Page
+1 800-282-5031 Direct
Response within 8 hours
Account Support Page
+1 800-282-5031 Direct
Response within 4 hours
Pricing
Bundled with Device Purchase
Installation support related topics.Purchase Devices
Hourly
Get help integrating DUO into your project.Purchase Plan
Integration support contracts
Contact our support team to learn more.Contact Us